Terms & Conditions

  • While we do our very best to check all details of our offering, all prices are subject to change without prior notice. We do not accept liability for any inaccuracies, omissions or errors in our product descriptions, including pictures, information and prices.
  • All orders are shipped for next day delivery on the dispatch/delivery dates discussed with us. In general we will deliver to you the Thursday-Friday the week following your order though if you need it sooner give us a call – we will always do our best to accomodate you. Your order will arrive from our butchery to your stated address within 24 hours of cutting on the selected day. We will inform you if for any reason your goods are delayed. If they are delayed beyond the stated 24 hours or do not reach you at all we will fully refund you or replace the goods.
  • If you are not home to receive your box, our couriers will leave the goods in your designated place. Once someone has taken receipt of the order or the courier has left your order in your stated designation we do not accept liability for loss or delay of the goods.┬áIf for whatever reason you don’t receive your box please inform us within 24 hours so we can either contact our drivers or track it and if needs be, arrange for any replacement goods to be sent to you instead.
  • Payment for orders will be taken at the point of order, however if you are a local delivery (within 15 miles) we will take cash or cheque on delivery – give us a call on 07821 186698 to arrange.
  • As we sell perishable goods we regret that we cannot cancel an order once payment has been taken. If for any reason you are not happy with your goods please contact us and we will do our best to resolve the situation whether it be by way of credit or replacement goods, however this is entirely at our discretion. If you wish to make a complaint please email or call us, we will do our very best to respond as quickly as possible and try to resolve it.